Customer Service Officer at Careers Verified

 

🧑‍💼 Customer Service Officer at Careers Verified

Location: Lagos, Nigeria
Employment Type: Full-time
Salary: ₦100,000 – ₦150,000/month
Application Deadline: May 2, 2025

🔹 About the Company

Careers Verified is a leading provider of fast and reliable background check and verification services. The company supports organizations in making accurate hiring decisions through comprehensive screening and innovative talent solutions.

🔹 Job Title: Customer Service Support Executive

We are seeking a dedicated and proactive Customer Service Support Executive to join our growing team. This role is crucial for providing excellent client service and ensuring smooth communication throughout the customer journey—from inquiry to post-sale support.

🔹 Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and in person.

• Provide accurate information on real estate properties, pricing, project status, and availability.

• Schedule and coordinate site visits with clients and sales teams.

• Maintain and update client information using CRM tools.

• Prepare and dispatch documents, proposals, and agreements to clients.

• Follow up with prospective and existing clients for feedback, payments, and documentation.

• Address client complaints and concerns efficiently, escalating where necessary.

• Support client onboarding and post-sale communication.

• Collaborate with internal departments (legal, sales, operations) to ensure seamless service delivery.

• Stay informed on real estate trends and company projects.

🔹 Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field.

• 1–3 years experience in customer service, preferably in real estate or similar sector.

• Excellent communication, interpersonal, and conflict-resolution skills.

• Proficient in Microsoft Office and customer relationship management software.

• Ability to multitask and manage time effectively in a fast-paced environment.

🔹 Preferred Attributes:

• Familiarity with real estate processes and industry language.

• Experience dealing with high-net-worth clients or premium properties.

• Multilingual abilities are an added advantage.

✅ Method of Application:

Interested and qualified candidates should send their CVs to:
📧 recruitment@careersverified.net
Subject Line: Customer Service Officer

🗓️ Deadline: May 2, 2025